Experience built through real products and real customers.
A concise overview of my experience across software, technical support, customer success, product ownership, and remote business operations.
I’m currently open to remote opportunities across IT support, technical support, customer success, application support, software, operations, and other technology-focused roles.
Core Experience
My background combines technical work with customer-facing support, product ownership, and the day-to-day operation of a remote business.
Professional Experience
- Founder and Lead Software Developer
- Technical Support and Customer Success
- Windows automation and desktop applications
- Product planning and long-term maintenance
- Website administration and e-commerce operations
- Community management and customer communication
Career Highlights
- Approximately 20,000 customers supported
- Community of more than 14,500 members
- 20–300 customer interactions per day
- 5–15 troubleshooting sessions per day
- 12 commercial products released
- Estimated US$1–2 million lifetime revenue
Areas of Interest
- Technical Support
- IT Support
- Application Support
- Customer Success
- Product Support
- Technical Operations
- Software and Automation
Working Style
- Clear and patient communication
- Practical troubleshooting
- Independent remote work
- Customer-focused problem solving
- Continuous product improvement
- Ownership from issue to resolution
Technical Skills
A practical skill set developed through building, supporting, securing, distributing, and operating commercial software.
Programming
Platforms
Software Distribution
Web & Payments
Professional Background
A combination of entrepreneurship, technical support, customer service, software development, and business operations.
Founder & Lead Software Developer
Designed, developed, maintained, licensed, marketed, distributed, and supported commercial Windows software while managing customer relationships, website systems, payment workflows, community support, product planning, and day-to-day business operations.
Customer Service Representative
Handled inbound and outbound customer calls, identity verification, tax-related enquiries, payment and debt matters, and high-volume customer service in a regulated environment.
Retail Assistant
Provided customer service, handled cash transactions, managed stock, and supported daily retail operations.
Download the full resume
The PDF includes a concise overview of my experience, skills, achievements, employment history, and education.