Open-source engineering today, built on a decade of commercial software.
My current open-source work with coding agents, alongside the products, systems and support behind more than 10 years of commercial software.
Featured Projects
From security fixes in an enterprise open-source framework to software development, licensing, customer support and e-commerce operations.
Open Mercato — Open-Source Contributions
Security and correctness fixes for Open Mercato, an open-source AI-engineering framework for CRM/ERP and commerce — 45 merged pull requests, 10th of 143 contributors.
- Fixed authentication, tenant-scoping, webhook, payment-gateway and AI-agent safeguard issues
- Fixes ship with regression tests and upgrade notes for behaviour changes
- Designed the agent pipeline behind it: spec templates, an independent quality gate, self-QA and review loops
- Scouted defects are reproduced with a failing test before an issue is filed
Commercial Windows Automation Platform
Designed, developed, maintained, and supported commercial Windows automation products for an online gaming community, serving approximately 20,000 customers.
- Built and maintained Windows desktop interfaces and automation workflows
- Released updates, fixed bugs, and improved performance over time
- Managed long-term product maintenance and customer feedback
- Supported compatibility across different customer environments
Licensing & Software Distribution
Managed the systems and processes required to package, protect, license, sign, update, and distribute commercial desktop software.
- Integrated Obsidium licensing into the software workflow
- Managed compilation, obfuscation, packing, and encryption
- Handled code signing and release preparation
- Maintained update and software distribution processes
Customer Support & Community Management
Built and managed the customer support operation around a large online community while resolving a broad range of technical problems.
- Supported approximately 20,000 customers over the product lifecycle
- Managed a Discord community of more than 14,500 members
- Handled Windows, VMware, networking, licensing, and installation issues
- Used customer feedback to improve products and documentation
WordPress E-Commerce Platform
Built and maintained the online systems used to present products, process payments, manage orders, and support customers.
- Built and maintained a WordPress and WooCommerce website
- Integrated Stripe, PayPal, and cryptocurrency payment options
- Managed product pages, delivery workflows, and order processes
- Handled website administration, troubleshooting, and maintenance
Commercial Windows Automation Platform
This long-running product brought together software development, customer support, licensing, product management, and day-to-day business operations in a single commercial project.
The Challenge
Build and maintain reliable Windows automation software that could be used by customers with different computers, configurations, skill levels, and technical environments.
My Role
- Designed and developed the desktop software and graphical interfaces
- Planned features and managed the full product lifecycle
- Prepared releases, updates, licensing, and distribution
- Provided direct customer support and remote troubleshooting
- Maintained the website, payments, and customer communication systems
Technical Focus
The work involved desktop automation, Windows interface development, performance optimisation, software licensing, release management, compatibility troubleshooting, and long-term product maintenance.
Outcome
The business grew to approximately 20,000 customers, supported a community of more than 14,500 members, and expanded to a total of 12 commercial products over its operating history.
Interested in discussing my experience?
I’m open to remote roles across IT support, technical support, customer success, software, operations, and other technology-focused work.